Shipping Policy
Shipping Policy:
At Houz of Allure, we are committed to providing high-quality hair extensions sourced directly from Vietnamese donors. Due to the nature of our products, our shipping process involves careful handling and thorough quality checks to ensure you receive the best products. Please review our shipping policy below:
Payment Processing:
As all our products are raw materials sourced directly from Vietnamese donors, we require a payment processing period of 5-7 business days.
You will receive a confirmation email once your payment has been successfully processed.
Shipping Timeframe:
After payment processing is complete, please allow an additional 10-14 business days for the shipping of your product.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Methods:
We offer standard shipping for all orders. If you require expedited shipping, please contact our customer service team for availability and additional charges.
Shipping carriers and services will be selected based on the destination and the nature of the product.
Delivery Times:
Delivery times may vary depending on your location and the shipping carrier.
Please note that unforeseen circumstances, such as customs delays or inclement weather, may impact delivery times.
Order Tracking:
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.
Please allow 24-48 hours for the tracking information to update.
International Shipping:
At this time, we only offer shipping within the specified regions on our website. If you are interested in international shipping, please contact our customer service team for more information.
Shipping Costs:
Shipping costs will be calculated at checkout based on the destination and the weight of the package.
Any additional fees, such as customs duties or taxes, are the responsibility of the customer. Address Accuracy:
Please ensure that your shipping address is accurate and complete to avoid any delays or misdeliveries.
Houz of Allure is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit, please contact our customer service team immediately.
We will work with the shipping carrier to resolve the issue and ensure you receive your product. Thank you for shopping with Houz of Allure. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.
Sincerely,
The Houz of Allure Team